Effective Date: 27.01.2025
At IBRLIVE INDIA PRIVATE LIMITED, we strive to ensure a seamless and secure experience for our customers. However, due to the nature of international wire transfers, certain terms and conditions govern refunds and cancellations. Please read this policy carefully to understand your rights and responsibilities.
No Refund Post-SWIFT Generation
Once the transaction is processed and the SWIFT message is successfully generated, no refund will be initiated under any circumstances.
No Refund During SWIFT Processing
If the payment has been made through a payment gateway and the SWIFT transfer is under process, no refund will be entertained.
In cases where payment is made but the transaction cannot be processed by us due to any reason, a full refund will be initiated. The refund will be credited to the original payment method within 3-5 working days.
If the refund process exceeds this timeframe, no interest or compensation shall be payable.
If the customer inadvertently pays an excess amount, the excess will be refunded within 3-5 working days.
If the refund process exceeds this timeframe, no interest or compensation shall be payable.
It is the customer's responsibility to ensure accurate beneficiary details during the transaction process. If funds are remitted to an incorrect beneficiary due to user error, IBRLIVE INDIA PRIVATE LIMITED or its associate partners shall not be held liable, and no refund will be provided.
No Cancellation Post-Payment
Once the payment is successfully completed, the order cannot be cancelled.
Cancellation Before Payment
Orders can be cancelled at any time prior to making the payment.
If payment has been made but the SWIFT transfer has not been initiated, the user must immediately contact our customer care team to request a cancellation.
Cancellation in such cases will be handled on a best effort basis and is not guaranteed.
IBRLIVE INDIA PRIVATE LIMITED is not liable for delays caused by third-party payment processors, banks, or unforeseen circumstances.
For cancellation or refund-related queries, customers must immediately contact our support team:
Email: support@ibrlive.com
Phone: 9817800346
Important Note: By making a payment on IBRLIVE INDIA PRIVATE LIMITED, you acknowledge and agree to this refund and cancellation policy. For any disputes or escalations, our decision will be final and binding.