This Refund and Cancellation Policy outlines the conditions under which refunds and cancellations may be processed for services provided by ibrlive.com.
1. Transaction Cancellations
1.1. Pre-Confirmation Cancellations: You may cancel a transaction request without any penalty before it has been confirmed by ibrlive.com. Once a transaction is confirmed, it cannot be canceled.
1.2. Post-Confirmation Cancellations: After a transaction has been confirmed, it is final and binding. No cancellations will be permitted, except in cases where [Your Company Name] determines there has been a significant error or issue caused by our platform.
2. Refunds
2.1. Non-Refundable Transactions: All currency exchange transactions are final once completed. Refunds are not available for completed transactions unless there is a verifiable error or technical issue on the part of [Your Company Name].
2.2. Refund Eligibility: If a refund is deemed necessary due to an error on our part, we will process the refund within [number of days, e.g., 5-7 business days] of determining the eligibility of the refund.
2.3. Refund Method: Refunds will be processed using the original payment method used for the transaction unless otherwise agreed upon.
3. Errors and Disputes
3.1. If you believe there has been an error with your transaction, please contact us immediately at [Your Contact Information]. We will investigate the issue and determine if a refund is warranted.
3.2. Any disputes regarding transactions must be reported within [number of days, e.g., 14 days] of the transaction date.
4. Contact Us
4.1. If you have any questions about our Refund and Cancellation Policy, please contact us at contact@ibrlive.com